Shipping Terms

This Delivery and Fulfilment Policy governs the processing, dispatch, and transportation of physical goods purchased through www.wovendinepad.com. Operated by FRANKLY COTTON LIMITED, we provide clear, structured delivery timelines and procedures for our customer base within Europe, in accordance with applicable New Zealand and European consumer regulations.

1. Order Processing and Fulfilment

All orders are processed, inspected, and prepared for dispatch within 1 to 3 business days (equivalent to 24 to 72 hours) following the receipt of an order. We manage our fulfilment workflow directly, meaning all items undergo internal physical inspection before they leave our internal facility.

• Dispatch Origin: All orders are shipped directly from our managed warehouse located at 9B Polygon Road, St Heliers, Auckland 1071, New Zealand.

2. Delivery Timeframes and Carriers

We serve the European market by partnering with established international carriers, including DHL, FedEx, and UPS Priority.

• Standard Transit Time: Following the initial processing period, transit to European addresses requires an estimated 4 to 12 business days.
• Total Delivery Time: The total time from order placement to delivery is the sum of the order processing time and the transit time.

3. Order Tracking and Status Notifications

To maintain transparency throughout the delivery cycle, we provide automated logistical updates. Tracking emails are automatically sent to the email address provided at checkout at key milestones, including:

• Initial dispatch from our New Zealand facility.
• Arrival at regional or international sorting facilities.
• Final local transit (out for delivery).

4. Delayed Deliveries and Resolutions

We will promptly initiate an investigation with the carrier. To ensure you are not left waiting, if your parcel’s tracking status remains un-updated for more than 15 business days, we will automatically issue a full refund or a replacement shipment, without waiting for the final completion of the carrier’s internal investigation.

5. Customs, Duties, and VAT (Europe Orders)

To ensure a seamless shopping experience for our European clientele, all orders are shipped on a DDP (Delivered Duty Paid) basis. This means all applicable import VAT, customs clearancing fees, and duties are fully prepaid by FRANKLY COTTON LIMITED prior to dispatch from our New Zealand facility. The price displayed at checkout is fully inclusive of all landing costs, and you will not incur any additional financial obligations upon delivery.

6. Undeliverable Packages

In circumstances where a parcel is returned to our facility due to an incomplete address, incorrect address provision, or failure to collect the item from a local carrier depot, we will contact the customer to arrange redelivery. Any subsequent postage fees required for reshipment will be assessed on a case-by-case basis.

7. General Enquiries and Contact Information

For all correspondence regarding order dispatch, delivery status, or logistical enquiries, please contact us via the following channels:

• Company Name: FRANKLY COTTON LIMITED
• Brand Name: wovendinepad
• Registration Number: 9342492 / 9429052844157
• Email: cotton@wovendinepad.com
• Phone: +64 274728796
• Registered Office & Warehouse Address: 9B Polygon Road, St Heliers, Auckland 1071, New Zealand