Refund & Returns

This Return and Refund Policy governs the purchases made through www.wovendinepad.com and applies specifically to our customers located in Europe. We are committed to operating in full compliance with European consumer protection laws, including the European Consumer Rights Directive.

1. Right of Withdrawal In accordance with European consumer protection regulations, you have the right to withdraw from this contract within 14 days without providing any reason. The withdrawal period will expire 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to cancel this contract by a clear statement sent via email to our support team.

Email for withdrawal enquiries: cotton@wovendinepad.com

2. Return Procedure for Withdrawal If you choose to exercise your right of withdrawal, you shall send back the goods to our warehouse without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us.

Please return the items to the following address:

FRANKLY COTTON LIMITED 9B Polygon Road, St Heliers Auckland 1071 New Zealand

You will bear the direct cost of returning the goods. We advise using a trackable shipping service. The items must be returned in an unused condition and in their original packaging.

3. Damaged or Defective Goods Upon receipt of your order, please inspect the items (cotton woven dining pads, small dining tables, coasters). Should you receive an item that is damaged or presents a defect, please contact our customer support team via email immediately.

You are required to provide clear photographic evidence of the damage or defect in your email. Upon assessment of the provided photographs, we will process a full refund or issue a replacement item. In the event of confirmed damage or defects, you are not required to return the physical damaged item to our New Zealand warehouse; the photographic evidence is sufficient for processing your resolution.

4. Delivery Delays and Carrier Investigations We partner with established logistics providers, including the priority services of DHL, FedEx, and UPS, for our global fulfilment operations. If your order delivery exceeds the standard estimated transit time, please contact us.

We will promptly initiate an investigation with the respective carrier. Based on the findings of this investigation regarding the location and status of your parcel, we will resolve the matter by issuing a full refund or arranging for a replacement shipment to be sent to you.

5. Refund Processing and Payment Methods If you withdraw from this contract or are entitled to a refund due to damage or significant delay, we shall reimburse all payments received from you for the affected items.

We will carry out such reimbursement using the exact same means of payment as you used for the initial transaction. Our accepted and supported payment methods include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Supported electronic wallets

For withdrawal returns, we may withhold reimbursement until we have received the goods back at our warehouse or you have supplied evidence of having sent back the goods, whichever is the earliest. Once a refund is initiated from our billing system, please allow up to 120 hours for the funds to reflect in your account, depending on the processing times of your specific financial institution or card issuer.

6. Company Information and Contact Details For any questions or to initiate a return or refund, please direct your correspondence to our official contact channels:

Company Name: FRANKLY COTTON LIMITED Trading As: wovendinepad Company Registration Numbers: 9342492 / 9429052844157 Registered Office & Warehouse Address: 9B Polygon Road, St Heliers, Auckland 1071, New Zealand Email: cotton@wovendinepad.com Telephone: +64 274728796