Terms & Policy

1. INTRODUCTION Welcome to wovendinepad (www.wovendinepad.com). These Terms of Service govern your use of our website and the purchase of our cotton woven dining table heat insulation pads, small dining tables, and coasters. This website is owned and operated by FRANKLY COTTON LIMITED, a registered entity in New Zealand (Company Number: 9342492, NZBN: 9429052844157), located at 9B Polygon Road, St Heliers, Auckland 1071, New Zealand. By accessing our site or purchasing from us, you agree to be bound by these terms.

2. GENERAL CONDITIONS We reserve the right to refuse service to anyone for any valid business reason at any time. All product details, pricing, and availability are subject to change without prior notice. We strive to present all items accurately; however, variations in colour and texture may occur due to device display settings.

3. PRODUCTS AND SERVICES Our catalogue primarily consists of cotton woven dining table goods. All imagery, product photography, and textual content on this website are originally produced by or exclusively licensed to FRANKLY COTTON LIMITED. Unauthorised reproduction or commercial use of our proprietary visual and digital assets is strictly prohibited.

4. PAYMENT AND BILLING All transactions are processed through established financial gateways. We adhere to industry-standard protocols to protect your billing information during transmission. We do not store full payment card details on our local servers. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. ORDER FULFILMENT AND SHIPPING We service customers within the European region and partner with recognised carriers including DHL, FedEx, and UPS.

• Processing Time: Order processing and fulfilment require 1 to 3 business days from the date of order confirmation.
• Transit Time: Delivery typically requires 4 to 12 business days following dispatch.
• Tracking: We will automatically send tracking updates to your designated email address at key transit nodes, including order dispatch, arrival at logistics facilities, and local out-for-delivery status.
• Delays: If your order exceeds the standard transit time, please contact us. We will initiate an investigation with the relevant carrier. Depending on the investigative findings, we will provide either a full refund or a replacement shipment.

6. DELIVERY AND TRANSFER OF RISK In strict accordance with the European Consumer Rights Directive, the risk of loss or damage to the goods passes to you (the consumer) only when you, or a third party indicated by you (other than the carrier), have acquired the physical possession of the goods.

7. RIGHT OF WITHDRAWAL (EUROPEAN CONSUMERS) Customers residing in the European Union and the United Kingdom possess a statutory Right of Withdrawal. You have the right to cancel and return your order within 14 days without providing any reason. The withdrawal period will expire 14 days from the day on which you acquire physical possession of the goods. To exercise this right, you must inform us of your decision to withdraw from this contract by an unequivocal statement via email at cotton@wovendinepad.com.

8. DAMAGED OR DEFECTIVE GOODS If you receive an item that is defective or damaged upon arrival, you are entitled to a full refund or a replacement. To process this, please contact our customer support team via email at cotton@wovendinepad.com within a reasonable timeframe after receipt, providing clear photographic evidence of the damage or defect. You are not required to return the damaged physical item to our warehouse; upon verification of the photographic evidence, we will immediately process your refund or dispatch a replacement.

9. PROHIBITED USES You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, European, or New Zealand regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to submit false or misleading information.

10. LIMITATION OF LIABILITY Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased and any foreseeable losses that are a natural consequence of our breach. We do not exclude or limit in any way our liability to you where it would be unlawful to do so under applicable European and New Zealand consumer protection laws.

11. GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of New Zealand, subject always to the mandatory consumer protection regulations of your country of residence within Europe.

12. CONTACT ENQUIRIES For any enquiries regarding these Terms of Service or your order, please contact us at:

• Company Name: FRANKLY COTTON LIMITED
• Email: cotton@wovendinepad.com
• Phone: +64 274728796
• Registered & Warehouse Address: 9B Polygon Road, St Heliers, Auckland 1071, New Zealand