Privacy Policy

1. Introduction Welcome to wovendinepad (www.wovendinepad.com). This Privacy Policy explains how FRANKLY COTTON LIMITED collects, uses, shares, and protects your personal data when you visit our website or make a purchase.

For the purposes of the General Data Protection Regulation (GDPR) and the New Zealand Privacy Act 2020, the data controller is FRANKLY COTTON LIMITED. We respect your privacy and are committed to managing your personal data in accordance with applicable European and New Zealand data protection laws.

2. The Data Controller The legal entity responsible for the collection and processing of your personal data is:

• Company Name: FRANKLY COTTON LIMITED
• Company Registration Numbers: 9342492 / 9429052844157
• Registered Address: 9B Polygon Road, St Heliers, Auckland 1071, New Zealand
• Warehouse Address: 9B Polygon Road, St Heliers, Auckland 1071, New Zealand
• Email Address: cotton@wovendinepad.com
• Contact Telephone: +64 274728796

3. Information We Collect We only collect personal information that is strictly necessary for the operation of our business and the fulfilment of your orders. The categories of data we collect include:

• Identity Data: First name, last name.
• Contact Data: Billing address, delivery address, email address, and telephone number.
• Financial Data: Payment details necessary to process your transaction.
• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, and operating system used to access this website.

4. Payment Processing All financial transactions on this website are handled directly by Stripe. When you make a purchase, your payment information is transmitted directly to Stripe for processing. FRANKLY COTTON LIMITED does not store or process your full credit card or debit card numbers on our own servers. Stripe acts as an independent processor of this data, and their handling of your financial information is governed by their respective privacy policies and regulatory obligations.

5. How We Use Your Data We use your personal data for the following lawful bases:

• Contractual Necessity: To register you as a new customer, process and deliver your order, manage payments, and handle order-related enquiries.
• Legal Obligation: To keep appropriate accounting records and comply with New Zealand and European tax and business regulations.
• Legitimate Interests: To study how customers use our products, to develop them, to grow our business, and to inform our marketing strategy.

6. Data Retention We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

In compliance with European and New Zealand legal mandates, we are required to retain basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for a period of seven (7) years after they cease being customers for tax and legal purposes. Upon the expiration of this mandatory retention period, your personal data will be permanently deleted or anonymised.

7. Data Sharing and International Transfers We may share your data with strictly necessary service providers, such as Stripe for payment processing and our logistics partners for the fulfilment of your delivery.

As FRANKLY COTTON LIMITED is based in New Zealand, your personal data will be transferred outside the European Economic Area (EEA). New Zealand has been recognised by the European Commission as providing an adequate level of data protection. This means your data is protected by standards equivalent to those required under the GDPR.

8. Data Protection Measures We have implemented appropriate organisational and technical measures aimed at protecting your personal data from accidental loss, unauthorised access, alteration, or disclosure. Access to your personal data is limited to those employees, agents, and service providers who have a strict business need to know.

Please note that no method of transmission over the internet or electronic storage is entirely invulnerable, and we rely on standard industry protocols to mitigate risks to your information.

9. Your Legal Rights Under the GDPR and the New Zealand Privacy Act 2020, you hold specific rights regarding your personal data:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at cotton@wovendinepad.com. We endeavour to respond to all legitimate requests within 72 hours.

10. Changes to the Privacy Policy We keep our Privacy Policy under regular review. Any changes we make to this policy in the future will be posted on this page. We encourage you to review this policy periodically.

11. Contact Us For any questions regarding this Privacy Policy or our privacy practices, please contact our data compliance representative at:

• Email: cotton@wovendinepad.com
• Post: FRANKLY COTTON LIMITED, 9B Polygon Road, St Heliers, Auckland 1071, New Zealand